HOW DO I MAKE A PURCHASE?

Shopping with us is easy; just add selected items to your shopping bag, then click “Shopping Bag” at the top right-hand corner of your browser window.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

bcbg.com currently accepts the following forms of payment: Visa, MasterCard, American Express, Discover and Paypal. We are unable to accept checks, cash or money orders.

DO I HAVE TO SET UP AN ACCOUNT TO PLACE MY ORDER?

No—you do not need an account with bcbg.com in order to shop with us.

However, registering for an account with us is easy and provides you with the following benefits:

  •         Quick and easy checkout
  •         Personalized profile including payment options and address book
  •         Wish list
  •         Email updates: be the first to hear about product launches and exclusive events
  •         Calendar of events and ideas

WHAT DOES IT MEAN IF AN ITEM IS ON PRE-ORDER?

Pre-order merchandise is any item that is available for sale but has not yet been received by our distribution center. Or, that has sold out and is being restocked.

HOW DO I REDEEM A PROMOTIONAL CODE?

While we often offer promotions that are automatically added to your order during the checkout process, you may sometimes qualify for an offer that is associated with a specific code. To redeem an offer using a promotional code, simply follow the steps below.

  •         When beginning the checkout process, type the code into the “Promotion Code” box at the lower right-hand corner of your Shopping Bag and click on “Apply”.
  •         Check to ensure that your discount has been applied under “Discount” at the right-hand side of the screen, then click on “Proceed to Purchase”.

CAN I CANCEL MY ORDER?

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed.

DO YOU SHIP TO PO BOXES?

Yes; we are able to deliver to PO boxes, as well as APO/FPO addresses.

CAN I HAVE MY ORDER SHIPPED TO MULTIPLE ADDRESSES?

Unfortunately, we are unable to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment will incur separate shipping charges.

HOW CAN I RETRIEVE A LOST PASSWORD?

To re-set a forgotten password simply click “My Account” at the upper right-hand corner of your browser window, then click on “Forgot your password?” in the pop-up box and enter your email address when prompted to do so. We will send you an email with a link to your password information.

HOW CAN I BE NOTIFIED OF WEB PROMOTIONS AND SPECIAL OFFERS?

Sign up for our emails here to be the first to hear about product launches and exclusive events. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email you receive from us.